Adjust payment frequency
Only the practice owner can adjust the subscription's payment frequency via Settings > Subscription. The frequency automatically switches between monthly and annually; you cannot choose from multiple options.
Adjust payment frequency
The option is only available for an active, recurring subscription and verifies that you own the practice.
Go to Settings.
Open Subscription.
Click Adjust payment frequency.
Enter your Name, Address, and Country on the confirmation page. For countries other than the Netherlands, also enter your VAT number.
Confirm with Confirm.
What happens
The current frequency is automatically switched to the other option: monthly becomes annual and annual becomes monthly. There is no dropdown list with multiple frequencies.
You pay for the next period in advance using the other frequency. After that, recurring payments follow the new frequency.
For the Netherlands, the confirmation shows an amount including VAT; for other countries, it shows an amount excluding VAT.
If the recurring amount is at least €1,000 including VAT, the change results in the error status Change unsuccessful.
Difference from the payment term for invoices
The subscription's payment frequency is different from the payment term that you set for invoices to clients. This payment term determines the due date of client invoices and is set to 30 days by default.