Writing off an uncollectible invoice
Vetocare does not have an option to mark an invoice as uncollectible. To administratively write off a genuinely uncollectible receivable, create a credit note for the relevant invoice. This clears the outstanding balance without requiring a payment to be recorded.
Creating a credit note for the uncollectible invoice
The credit note clears the outstanding balance. The full procedure is described in Crediting an invoice; in short:
Open the uncollectible invoice via Invoices.
Click Credit. On mobile or tablet, the same action is available in the More menu.
Send the new credit note to finalize it.
Once the credit note has been sent, it receives the status Credit note and the original invoice changes to Credited. This clears the outstanding balance.
Accounting treatment of the loss
The accounting treatment of the loss is handled through your financial administration. Within Vetocare, the credit note gives the invoice the correct status again.