Sending emails

Sending emails

To keep in touch with your clients, you can send emails through Vetocare. You can also add attachments to these emails in Vetocare. You can also create standard emails so you can send emails quickly and consistently. To send an email in Vetocare to a client or contact, go to the file for the relevant client or contact. Once there, click "Send email" at the top of the page. This opens a screen where the recipient is already set, but you can still change the recipient at any time. The sender is also shown here; this is the practice's email address. You can also enter a CC if needed.

Below the CC field, you can choose a standard message in the subject line, so you don't have to enter the content of every email yourself. For more information about standard messages, see: Standard messages. Of course, you can also enter the text manually.

When composing an email, you can also add attachments. To do so, click the "Add attachment" button. You can then choose to use a file from the patient records, practice files, or upload a file. When you choose patient records, a screen opens where you can select from all reports, patient cards, and client cards, among other things.

You can choose practice files from a screen using the practice files option. The last option lets you upload a file yourself. Once everything has been entered as desired, the final step is to click "Send". The email will then be sent automatically. The status "Sent" means that the email has been accepted by the email provider, not that it has been delivered. If Vetocare can't determine the result of sending the email, you'll receive a warning and the email will appear as "Unconfirmed" in sent messages. In that case, don't send the email again right away; first check with the recipient to see if it arrived.