Payments from Moneybird are not coming through to Vetocare

Are payments registered in Moneybird no longer coming through to Vetocare? In that case, the webhook that Vetocare uses in Moneybird has been disabled. Moneybird automatically disables a webhook when it cannot establish a successful connection to the webhook server for six hours. After reactivating the webhook, payments will be forwarded to Vetocare again; invoices that have already been paid in the meantime can be processed manually via Process payments.

Reactivate the Vetocare webhook

The webhook management page is in Moneybird, not in Vetocare. Follow these steps to check the webhook status and reactivate it:

1. In the Moneybird administration, go to Settings > Connections > Webhooks.

2. Click the Vetocare webhook.

3. Activate the webhook.

From that moment on, Moneybird will receive notifications again, and payments will be sent back to Vetocare in real time. When Moneybird links the payment to the correct invoice, the invoice will be ready as paid in Vetocare the following morning.

Process invoices that were already paid

You can optionally process existing invoices that were paid while the webhook was disabled using the Process payments button. This Vetocare action is available on the invoice overview and on an invoice’s detail page, and manually registers the payment in Vetocare. The button does not activate the Moneybird webhook: on its own, the action does not resolve the issue.

You can read how to configure the connection with Moneybird in Moneybird connection. When linking a payment, do you receive the message This administration does not allow payments without proof? Resolve this via Moneybird error message: This administration does not allow payments without proof.